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| About Us Sports Trophy Co are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Sports Trophy Co 34 Maplebeck Drive Tinsley Sheffield South Yorkshire S9 1WH United Kingdom Phone: 0800 542 0396 Fax: Email: sales [at] sportstrophy [dot] co |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and Mastercard, please see Credit Card Security paragraph. We do not charge for any item until it is ready to ship. You may send your credit card information via phone or internet. If you are outside the UK or US full payment by bank transfer is required plus a £15 international processing fee. IBAN and SWIFTBIC available on request by email. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping charges are dependant on your location and number of goods purchased. You will see the shipping prices for your order when you have entered your delivery details. If you have any question concerning our delivery charges please call us or email us. |
| Delivery Schedule All our trophies, shields, figures, medals, clocks and gifts can be engraved with your details. This process takes between 3 and 7 working days. Delivery is by insured next day courier service for the mainland UK or post for small quantities of medals. International orders take between 3 and 5 working days to arrive once dispatched. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Not VAT registered. All prices are set to the manufacturers recommended retail price as shown in all catalogues and publications. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All credit card details are automatically edited to the last four digits after the payment is processed. Payments can only be accepted by credit card for orders in the UK and US with the delivery address being the same as the card statement address. |
| Guarantee Sizes quoted for items are at the best of our knowledge correct. Differing sizes may occur which we are not responsible for. All of our products come with a 30 day no quibble guarantee. Items are fully refundable apart from personalised items and recovery charges. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 542 0396 (International +44 0800 542 0396) or fax us on or write to us at 34 Maplebeck Drive Tinsley Sheffield South Yorkshire S9 1WH United Kingdom |
| Privacy Policy Sports Trophy Co do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm If the goods are damaged please notify us within 7 days by email so we can send you a replacement. Please return the goods in the same packaging that your replacement item was sent in or you may be charged for the replacement. We do have a standards policy for all personalisation positioned within 2mm of the alignment point and within 2 degrees of any horizontal. We cannot accept returns through misalignment under 5mm from alignemt point or 5 degrees from the horizontal. Sports Trophy Co do not refund postal charges for returns unless a replacement item is being sent. Personalised awards cannot be refunded unless the engraved area can be detached and can be retained as this will not be refunded. Engraved orders will only be refunded where there is a spelling error or text missing or added. All other queries are dealt with to acheive a satisfactory outcome. |
© 2011 Sports Trophy Co